Sparkcentral welcomes
Buffer Reply customers
.

Sparkcentral’s team is excited to welcome all Buffer Reply customers with a unique social media package. We guarantee speedy & free onboarding, training & usage until June 1st, 2020!  Register your company on this page to receive your personalized offer.

Provide amazing Customer Service on social media.

Sparkcentral enables social engagement teams to deliver frictionless Customer Service on Twitter, Facebook, Instagram, WhatsApp and other asynchronous messaging channels.
Making digital engagement with your brand memorable.

Engage with your customers and audience from one streamlined queue.

Our Automated Message Distribution (AMD) architecture enables an enterprise to handle customer engagement on social media and other asynchronous messaging channels with a truly asynchronous (session-free) agent workflow.

Cross Channel Conversation History

Have a consolidated view of a contact’s
conversation history across all chat,
social and messaging channels.

Customer Profile

See everything you need to know about your users
right in the agent interface, so your team can provide
personalized responses and build strong relationships

Trusted by clients

Collaborate seamlessly with your team.

Sparkcentral’s optimized workflow for asynchronous communication is designed to keep your team perfectly in sync.

Internal Notes

Notes can summarize long conversations, reducing the effort of the next person to handle the conversation.

Collision detection

See which teammates are replying
in real-time

Assign conversations

Assign requests to the right person on your team or to another team.

Work at the customers pace and increase message throughput.

Each feature built by Sparkcentral is designed to enable Customer Service Agents to handle vastly more conversations per hour.

Saved replies

No need to type the same things on repeat. Each team member can add their personal collection. In addition to the the team library.

Keyboard shortcuts

Never touch your mouse again!

Personal signatures

Custom signatures for each team member, automatically added
to all or your replies

Apply topics & tags

Apply topics and tags to your conversations manually or automatically to organize your team inbox and produce meaningful reports.

Automatically triage incoming conversations.

Automation rules are a powerful way to automate common tasks.

Auto-resolve conversations

Automatically change the conversation status to Resolved which will help you to better manage your New and Pending queue.

Apply topics

Based on keywords in the incoming conversation.

Skills-based routing

With skills-based routing you can streamline your conversations by directing customers to the agent that’s best equipped to serve them.

Prioritization based on Topics
& Contact Attributes

To prioritize conversations you can define high-priority topics and customer segments. The more of these match on a single conversation, the higher the priority will be and the higher it will appear in the queue.

Built-in Autoresponder

Using the autoresponder you can ask predefined questions when a customer sends you a message. Or you can handover an active conversation to an autoresponder.

Measure and report on performance.

We deliver easy-to-read reports, so you can make the best decisions for your team.

1177 Avenue of the Americas,
7th floor New York
New York 10036

Kempische Steenweg,
311 b1.06
3500 Hasselt, Belgium

Sparkcentral welcomes
Buffer Reply customers
.

Sparkcentral’s team is excited to welcome all Buffer Reply customers with a unique social media package. We guarantee speedy & free onboarding, training & usage until June 1st, 2020!  Register your company on this page to receive your personalized offer.

Provide amazing Customer Service on social media.

Sparkcentral enables social engagement teams to deliver frictionless Customer Service on Twitter, Facebook, Instagram, WhatsApp and other asynchronous messaging channels. Making digital engagement with your brand memorable.

Engage with your customers and audience from one streamlined queue.

Our Automated Message Distribution (AMD) architecture enables an enterprise to handle customer engagement on social media and other asynchronous messaging channels with a truly asynchronous (session-free) agent workflow.

Cross Channel Conversation History

Have a consolidated view of a contact’s
conversation history across all chat,
social and messaging channels.

Customer Profile

See everything you need to know about your users
right in the agent interface, so your team can provide
personalized responses and build strong relationships

Collaborate seamlessly with your team.

Sparkcentral’s optimized workflow for asynchronous communication is designed to keep your team perfectly in sync.

Internal Notes

Notes can summarize long conversations, reducing the effort of the next person to handle the conversation.

Collision detection

See which teammates are replying
in real-time

Assign conversations

Assign requests to the right person on your team or to another team.

Work at the customers pace and increase message throughput

Each feature built by Sparkcentral is designed to enable Customer Service Agents to handle vastly more conversations per hour.

Saved replies

No need to type the same things on repeat. Each team member can add their personal collection. In addition to the the team library.

Keyboard shortcuts

Never touch your mouse again!

Personal signatures

Custom signatures for each team member, automatically added
to all or your replies

Apply topics & tags

Apply topics and tags to your conversations manually or automatically to organize your team inbox and produce meaningful reports.

Automatically triage incoming conversations.

Automation rules are a powerful way to automate common tasks.

Auto-resolve conversations

Automatically change the conversation status to Resolved which will help you to better manage your New and Pending queue.

Apply topics

Based on keywords in the incoming conversation.

Skills-based routing

With skills-based routing you can streamline your conversations by directing customers to the agent that’s best equipped to serve them.

Prioritization based on Topics
& Contact Attributes

To prioritize conversations you can define high-priority topics and customer segments. The more of these match on a single conversation, the higher the priority will be and the higher it will appear in the queue.

Built-in Autoresponder

Using the autoresponder you can ask predefined questions when a customer sends you a message. Or you can handover an active conversation to an autoresponder.

Measure and report on performance.

We deliver easy-to-read reports, so you can make the best decisions for your team.

1177 Avenue of the Americas,
7th floor
New York, 10036

Kempische Steenweg 311 b6.01
3500 Hasselt
Belgium