digital-messaging-contact-center-customer-service

Sparkcentral is transforming the way you engage with customers

customers-love-sparkcentral-engagement-software
lightbulb

ENGIE Electrabel and Sparkcentral are proud to work together 

Engie Electrabel and Sparkcentral are proud to work together on a Messaging First strategy to engage and service ENGIE’s millions of customers across modern digital channels. Today we already serve clients on Facebook Messenger and we are actively replacing Live Chat with On-Web Messaging. Our collective goal is to positively impact NPS while reducing TCO of service operations.

Proven results with beloved brands

Your tweets, comments, messages with them go through our platform!

virgin australia logo
engie
Emirates
discover logo gray
jetblue
western union
slack logo
publix logo
arby's logo

Customer Success Stories

Case Studies

Jack in the Box Case Study

"Within the first week of using Sparkcentral, the guest relations team at Jack in the Box was able to double the amount of conversations they were able to handle. Now the team can handle triple that amount, thanks to the native workflow of the Sparkcentral platform."

Trusted by loved brands

Resolve 100% of customer issues securely, quickly, and at scale