Learn how Secure Authentication can help you:

  • Fully and securely resolve issues on Facebook and Twitter
  • Decrease time spent handling conversations
  • Securely collect key verification information without unnecessary back and forth

In recent years, customers have increasingly turned to social media for customer service requests, but businesses have struggled with transferring their traditional contact center processes and workflows to these newer channels. A major concern brands have when providing full service resolution on social is collecting, verifying and protecting customer information that is needed to address support issues.

Leading Telcos, Airlines and High-Tech companies have recognized the need to gather data during social service interactions and they rely on Sparkcentral’s Secure Authentication to collect and protect their customer information.

Nearly 2/3 of consumers would stop or avoid using a company or brand that experienced a data breach.