With messaging-first care you can deliver better customer experiences that result in lower support costs and higher top line impact on revenue and customer retention.
"Within the first week of using Sparkcentral, the guest relations team at Jack in the Box was able to double the amount of conversations they were able to handle. Now the team can handle triple that amount, thanks to the native workflow of the Sparkcentral platform."
Join guest speaker and Principal Forrester Analyst, Ian Jacobs, to learn the impact of providing customer service on messaging channels and how best to operationalize your digital care program.
Join information security expert Barak Engel to hear the nuts and bolts of what you need to be concerned with for GDPR’s upcoming implementation.