Change the way
customer service
is delivered globally.

We want to spark a movement to connect businesses with
customers through messaging channels.

Convenience is the
new loyalty.

We live in a world where convenience is the new loyalty.  That’s why we believe it’s time to change how brands communicate with their customers.  The Anno 2020 digital consumer will simply change brands if you are unable to deliver seamless access to your services in what we believe will be the decade of true customer centricity. Loyalty is not a given, like trust it needs to be earned.

The hyperconnected world.

People all over the world are inspired by the convenience global platforms like Uber, Booking.com, and Zappos deliver to their customers. Consumers, from young to old, have truly changed to being mobile citizens. They are hyper-connected and above all increasingly impatient.

Customer expectations have changed. Today’s consumers expect 24/7 availability of communication channels at any given moment in the customer journey. They prefer to communicate with companies at their own pace.

Messaging technology for contact centers.

At Sparkcentral we enable you to improve your customer experience ánd at the same time increase your service operations efficiency. Since 2012 our visionary SaaS platform for Digital Customer Service, referred to as the AMD (Asynchronous Messaging Distribution) platform, has developed into a well established SaaS platform in the global contact center technology space.

Our achievements
so far
.

Sparkcentral is mentioned in the Gartner Customer Service Technology Guide 2019. Gartner sees the emergence of a new area of customer care referred to as digital customer service. In this area, they monitor a set of vendors that focus on digital engagement through chat, chatbots, messaging, outbound alerts (proactive notifications) and social media engagement. We are proud to say we made the list!

Manage Messaging,Chat,Social, with one Digital Customer Service solution.

Get a demo

Trusted by clients

Change the way
customer service
is delivered globally.

We want to spark a movement to connect businesses with customers through messaging channels.

Convenience is the
new loyalty.

We live in a world where convenience is the new loyalty.  That’s why we believe it’s time to change how brands communicate with their customers.  The Anno 2020 digital consumer will simply change brands if you are unable to deliver seamless access to your services in what we believe will be the decade of true customer centricity. Loyalty is not a given, like trust it needs to be earned.

The hyperconnected world.

People all over the world are inspired by the convenience global platforms like Uber, Booking.com, and Zappos deliver to their customers. Consumers, from young to old, have truly changed to being mobile citizens. They are hyper-connected and above all increasingly impatient.

Customer expectations have changed. Today’s consumers expect 24/7 availability of communication channels at any given moment in the customer journey. They prefer to communicate with companies at their own pace.

Messaging technology for contact centers.

At Sparkcentral we enable you to improve your customer experience ánd at the same time increase your service operations efficiency. Since 2012 our visionary SaaS platform for Digital Customer Service, referred to as the AMD (Asynchronous Messaging Distribution) platform, has developed into a well established SaaS platform in the global contact center technology space.

Our achievements so far.

Sparkcentral is mentioned in the Gartner Customer Service Technology Guide 2019. Gartner sees the emergence of a new area of customer care referred to as digital customer service. In this area, they monitor a set of vendors that focus on digital engagement through chat, chatbots, messaging, outbound alerts (proactive notifications) and social media engagement. We are proud to say we made the list!

Manage
messaging,
social and
chat with
one Digital
Customer
Service
solution.

Get a demo

Trusted by clients

1 (866) 559 6229
535 Mission Street,
Floor 19
San Francisco, CA 94105

Kempische Steenweg,
311 b6.01
3500 Hasselt
Belgium