Automated Message
Distribution Platform.

Digital customer service through asynchronous messaging channels needs a different kind of solution in your contact center. We believe the era of the dominant automated call distribution systems is over. It’s time for the contact center world to start focussing on automated messaging distribution. Here comes the AMD!

The AMD is the core of
the sparkcentral solution.

  • At the core of the Sparkcentral Digital Customer Service Platform sits an Automated Message Distribution (AMD) engine that supports high-growth message volumes – the “Automated Call Distribution (ACD) of the modern messaging world”.

  • Sparkcentral’s AMD coexists with a traditional ACD in the contact center and does not require any rip-and-replace. It is best-of-breed for anyone wanting to excel in digital customer care.

  • It integrates seamlessly into the enterprise contact center by synchronizing all digital interactions with your CRM system, offering a 360-degrees view of the customer.

  • The solution features a Virtual Agent Framework to let AI-powered chatbots collaborate with live agents in a way that yields highest agent productivity and best customer experience.

What does our AMD do?

Sparkcentral differentiators.

Manage Messaging,Chat,Social, with one Digital Customer Service solution.

Trusted by clients

1177 Avenue of the Americas,
7th floor New York
New York 10036

Kempische Steenweg,
311 b6.01
3500 Hasselt, Belgium

Automated Message
Distribution
Platform
.

Digital customer service through
asynchronous messaging channels

needs a different kind of solution
in your contact center. We believe
the era of the dominant automated
call distribution systems is over.

It’s time for the contact center

world to start focussing on
automated messaging distribution.
Here comes the AMD!

The AMD is the core of the sparkcentral solution.

  • At the core of the Sparkcentral Digital Customer Service Platform sits an Automated Message Distribution (AMD) engine that supports high-growth message volumes – the “Automated Call Distribution (ACD) of the modern messaging world”.

  • Sparkcentral’s AMD coexists with a traditional ACD in the contact center and does not require any rip-and-replace. It is best-of-breed for anyone wanting to excel in digital customer care.

  • It integrates seamlessly into the enterprise contact center by synchronizing all digital interactions with your CRM system, offering a 360-degrees view of the customer.

  • The solution features a Virtual Agent Framework to let AI-powered chatbots collaborate with live agents in a way that yields highest agent productivity and best customer experience.

What does our
AMD do?

Sparkcentral differentiators.

Manage
messaging,
social and
chat with
one Digital
Customer
Service
solution.

Trusted by clients

1177 Avenue of the Americas,
7th floor
New York, 10036

Kempische Steenweg 311 b6.01
3500 Hasselt
Belgium