7 reasons why to start with a messaging strategy today!

Delivering excellent customer experience for prospects and customers? Don’t call. Message! Start by adding conversational channels into your digital customer journey: WhatsApp, SMS, Facebook Messenger, Apple Business Chat, WeChat, … Here are 7 reasons to start the conversation right away!  1. Your customers want to message you Aren’t we all tired of queuing for service? […]

5 Steps to start with Messaging in your Digital Customer Journey

Digital and mobile messaging are taking over  As most customer experience leaders already know, digital care is the future of customer service. And for good reason! Digital messaging is actively replacing other channels as your customers’ preferred servicing channel. Why wouldn’t they prefer the convenience and personal touch of messaging. Messaging can also be a […]