Shift your service operations to home staff & launch bots on Messenger and WhatsApp in a matter of days.

Use FAQ, triage and pre-qualification bots on popular consumer messaging channels to efficiently handle and prioritize inquiries during Covid-19.

Nobody was fully prepared for what our new global context would be a couple of weeks ago. This Covid-19 crisis impacted all people and all industries with hardly any notice. So while safeguarding our employees & their families was our first priority, we have been able to help many of our digital contact center clients deal with a massive influx of Covid-19 related inquiries. Reflecting on what we accomplished without notice we realized that the organizations most hit by this pandemic crisis, most likely do not have access to a digital customer service platform like ours. Therefore we decided, together with our technology partners & Facebook, to offer selected NGOs, health organizations and public bodies temporary access to our platform to help them address the general public information need as a result of the Covid-19 health crisis. Please apply below if you believe we can help your organization.

The global Sparkcentral team

Launch chat bots on your digital messaging channels.

Sparkcentral provides a cloud based digital customer service/contact center platform that enables private companies, public governments and NGOs to efficiently engage with consumers/citizens over popular messaging channels including Facebook and WhatsApp.

These messaging channels today are the most widely used communication channels and accessible for people across the world from their mobile phones.

As a reaction to assist clients with the COVID-19 crisis impact on contact center operations worldwide we have pre-packaged our platform with FAQ and pre-qualification bots to help organizations manage the huge influx of requests with less staff often working from their homes. We can make a new organization fully operational in a matter of days with zero impact on your existing IT resources. We guarantee compliance with GDPR and SOC2 regulations and ISO27001 certification.

The communication challenges
that COVID-19 brings along.

1. There is a massively increasing need for information with concerned consumers/citizens across the globe

  • Information needs can be related to health, family, work, personal finance, travel, hospitality … to name a few
  • Information needs can be urgent, important or sometimes even life threatening
  • Information needs can be less urgent as a panic reaction. But these consumers/citizens also want their questions answered.

As a result companies/governments/NGOs are unable to handle the massive influx of inquiries resulting in huge waiting times for consumers/citizens to get their questions answered. At the same time companies/governments/NGOs are confronted with the fact that employees are not allowed to show up in their normal work environment because of country specific ordonnance. Contact centers across the world are amongst the most labor intensive operations, hence the huge impact on this industry segment.

2. There is a downside to traditional engagement channels like phone and email in times of huge volumes

  • The vast majority of phone enquiries still needs to be handled by human service agents during service operations (often not 24/7)
  • The human contact center operations themselves are challenged by the huge volume influx and possibly the lack of available staff in the office
  • With phone and email enquiries it is difficult to automatically differentiate between urgent/important and less urgent/important requests

As a result there are huge waiting lines, lots of unanswered questions and this creates uncertainty and frustration with consumers/citizens across the world.

Sparkcentral SOS COVID-19 package.

What can you expect from us?

  • Together we will activate a Facebook Messenger, WhatsApp help-line on your ‘Contact US’ webpage to address COVID-19 related enquiries or concerns and automatically direct enquiries to self-help pages or qualified staff working from your offices or their homes.
  • Together we will activate a COVID-19 FAQ bot and pre-qualification/triage bot to ensure only the most urgent and important enquiries are transferred to your qualified home staff for immediate response and actions.
  • In a matter of days you will be able to drive COVID-19 or other enquiry volumes to messaging channels, have bots answer FAQ’s and perform triage and enquiry pre-qualification with a maximum of home staff supporting the needs of your customers/citizens.

How will we launch your organization in a matter of days?

  • You apply using this application form.
  • If eligible we will agree on the specific terms and we will immediately activate your Sparkcentral instance, link your existing Facebook Messenger page and/or apply for new messaging channels such as WhatsApp for Business.
  • We will perform a video conference training for your selected ‘train-the-trainer’ staff to ensure proper use of our solution (1 hour training required).
  • You ensure that your office or home staff is equipped with a PC or laptop preferably with a Google Chrome browser and connected to a normal internet connection or 4G hotspot.
  • You will update your ‘Contact Us’ page on your website to properly inform your website visitors of the preferred messaging channels related to COVID-19 enquiries (see example on the right).

Once you are live we will provide on-going coaching to ensure you gain a maximum value from our collaboration.

We guarantee a GO-LIVE within a few days.

Once your registration is completed you will be notified asap by a Sparkcentral representative if you qualified or not. If you qualify, a standard contract & GDPR data procession agreement will be shared for digital signature. Qualified organizations will be onboarded on a first in, first served basis and start once the contracts are duly signed and all the requested information was provided to Sparkcentral.

  • Once the onboarding starts you will be operational in less than 1 hour.

  • You will be able to enable an unlimited amount of your staff to work in Sparkcentral.

  • A basic one hour video training will be provided for the team to self-learn how to effectively use Sparkcentral.

  • On an on-going basis Sparkcentral’s team will provide product updates and advice to maximize the usage of Sparkcentral’s platform.

Trusted by clients

1177 Avenue of the Americas, 7th floor New York New York 10036

Kempische Steenweg, 311 b6.01 3500 Hasselt, Belgium

Shift your service operations to home staff & launch bots on Messenger and WhatsApp in a matter of days.

Use FAQ, triage and pre-qualification bots on popular consumer messaging channels to efficiently handle and prioritize inquiries during Covid-19.

Nobody was fully prepared for what our new global context would be a couple of weeks ago. This Covid-19 crisis impacted all people and all industries with hardly any notice. So while safeguarding our employees & their families was our first priority, we have been able to help many of our digital contact center clients deal with a massive influx of Covid-19 related inquiries. Reflecting on what we accomplished without notice we realized that the organizations most hit by this pandemic crisis, most likely do not have access to a digital customer service platform like ours. Therefore we decided, together with our technology partners & Facebook, to offer selected NGOs, health organizations and public bodies temporary access to our platform to help them address the general public information need as a result of the Covid-19 health crisis. Please apply below if you believe we can help your organization.

The global Sparkcentral team

Launch chat bots on your digital messaging channels.

Sparkcentral provides a cloud based digital customer service/contact center platform that enables private companies, public governments and NGOs to efficiently engage with consumers/citizens over popular messaging channels including Facebook and WhatsApp. 

These messaging channels today are the most widely used communication channels and accessible for people across the world from their mobile phones.

As a reaction to assist clients with the COVID-19 crisis impact on contact center operations worldwide we have pre-packaged our platform with FAQ and pre-qualification bots to help organizations manage the huge influx of requests with less staff often working from their homes. We can make a new organization fully operational in a matter of days with zero impact on your existing IT resources. We guarantee compliance with GDPR and SOC2 regulations and ISO27001 certification.

The communication challenges
that COVID-19 brings along.

1. There is a massively increasing need for information with concerned consumers/citizens across the globe

  • Information needs can be related to health, family, work, personal finance, travel, hospitality … to name a few
  • Information needs can be urgent, important or sometimes even life threatening
  • Information needs can be less urgent as a panic reaction. But these consumers/citizens also want their questions answered.

As a result companies/governments/NGOs are unable to handle the massive influx of inquiries resulting in huge waiting times for consumers/citizens to get their questions answered. At the same time companies/governments/NGOs are confronted with the fact that employees are not allowed to show up in their normal work environment because of country specific ordonnance. Contact centers across the world are amongst the most labor intensive operations, hence the huge impact on this industry segment.

2. There is a downside to traditional engagement channels like phone and email in times of huge volumes

  • The vast majority of phone enquiries still needs to be handled by human service agents during service operations (often not 24/7)
  • The human contact center operations themselves are challenged by the huge volume influx and possibly the lack of available staff in the office
  • With phone and email enquiries it is difficult to automatically differentiate between urgent/important and less urgent/important requests

As a result there are huge waiting lines, lots of unanswered questions and this creates uncertainty and frustration with consumers/citizens across the world.

Sparkcentral SOS COVID-19 package.

What can you expect from us?

  • Together we will activate a Facebook Messenger, WhatsApp help-line on your ‘Contact US’ webpage to address COVID-19 related enquiries or concerns and automatically direct enquiries to self-help pages or qualified staff working from your offices or their homes.

  • Together we will activate a COVID-19 FAQ bot and pre-qualification/triage bot to ensure only the most urgent and important enquiries are transferred to your qualified home staff for immediate response and actions.

  • In a matter of days you will be able to drive COVID-19 or other enquiry volumes to messaging channels, have bots answer FAQs and perform triage and enquiry pre-qualification with a maximum of home staff supporting the needs of your customers/citizens.

How will we launch your organization in a matter of days?

  • You apply using this application form.
  • If eligible we will agree on the specific terms and we will immediately activate your Sparkcentral instance, link your existing Facebook Messenger page and/or apply for new messaging channels such as WhatsApp for Business.
  • We will perform a video conference training for your selected ‘train-the-trainer’ staff to ensure proper use of our solution (1 hour training required).
  • You ensure that your office or home staff is equipped with a PC or laptop preferably with a Google Chrome browser and connected to a normal internet connection or 4G hotspot.
  • You will update your ‘Contact Us’ page on your website to properly inform your website visitors of the preferred messaging channels related to COVID-19 enquiries.

Once you are live we will provide on-going coaching to ensure you gain a maximum value from our collaboration.

We guarantee a GO-LIVE within a few days.

Once your registration is completed you will be notified asap by a Sparkcentral representative if you qualified or not. If you qualify, a standard contract & GDPR data procession agreement will be shared for digital signature. Qualified organizations will be onboarded on a first in, first served basis and start once the contracts are duly signed and all the requested information was provided to Sparkcentral.

  • Once the onboarding starts you will be operational in less than 1 hour. 
  • You will be able to enable an unlimited amount of your staff to work in Sparkcentral. 
  • A basic one hour video training will be provided for the team to self-learn how to effectively use Sparkcentral. 
  • On an on-going basis Sparkcentral’s team will provide product updates and advice to maximize the usage of Sparkcentral’s platform.

Trusted by clients

1177 Avenue of the Americas, 7th floor New York, 10036

Kempische Steenweg 311 b6.01 3500 Hasselt Belgium