Get started with
WhatsApp for insurance!

The world of insurance is moving fast. Competition is growing and delivering easily accessible support and seamless customer experience at scale can be challenging. That’s why insurers worldwide are increasingly implementing WhatsApp to streamline their customer experience and improve their customer support. Reach your customer on their preferred channel. Download our full guide on how to get started with WhatsApp in insurance here!

Why insurers ❤️ our InsurTech Platform

Create Effortless Customer Expierence

Insurance companies are constantly looking for new ways to communicate with their customers.
Over the years the insurance industry has come to view WhatsApp as a reliable and cost-effective communication channel.

Create a Customer Journey through WhatsApp

BOOST ENGAGEMENT IN MARKETING, SALES AND SUPPORT

By being available through WhatsApp, or any other asynchronous messaging channel, you make it 
effortless for your customer. Using a messaging strategy can make a difference during every step
of your customer journey.

Why customers ❤️ to message you

Connect in the channels they like to use the most

As social media and messaging apps have matured into platforms that are used by consumers
to communicate with each other on a daily basis, brands have to reinvent their digital customer service
and keep up with the next generation of customer support.

know_how_ot_use_it
They know how to use it

Customers already know how to use it. They can file a claim without having to download a specialized app or log on to a platform they don’t know. 

Easy_sharing
Sharing is easy

Sending a document, sharing a location or taking a photo? Getting information through WhatsApp is easy. The experience of your customer will be seamless and your team will be handling the claim faster.

Available_everywhere
Available everywhere

WhatsApp is already on your customers phone, everywhere they go. They can be sure you’re there whenever they need you.

Fast_respons
Respond fast & efficient

Your customers want answers right away. Bots can handle the first repetitive tasks and work together with your agents to create a seamless customer experience.

Be_proactive
Be proactive

Use WhatsApp to communicate with your customers about claims, weather changes or other events. It will improve customer loyalty while reducing your handling costs.

no_queing
No more queuing for service

Waiting in line for customer support is finally over! With messaging customers and send, relax and reply at their own pace.

Join leading insurance companies like AXA to delivering effortless customer experiences

We’ve already proven our experience in delivering excellent customer service for different insurance companies. That’s why we let Jef Van In, CEO of AXA Belgium, explain some of their eye-opening results that were achieved by using a messaging strategy: 

 

The continuous analysis of customer requirements shows that people attach great importance to simplicity, comfort and ease of use. A message feature was the logical next step alongside existing communication channels in our customer journey. This became apparent from explicit demand from our customers.

“Sparkcentral is the perfect solution for our messaging-first strategy. In only 4 weeks we were up and running with WhatsApp and the Sparkcentral platform!”

The fact that AXA is able to advise the customer even faster than before has a positive impact on customer satisfaction. Almost 75% of the WhatsApping customers give a top recommendation score of 9 or 10 out of 10 for their overall experience. The added value of WhatsApp has also pushed up the satisfaction score for the call centre to 4.5 out of 5.

Results with WhatsApp in Insurance 📊

3 reasons to start the conversation right away

Improve
CES / NPS / C-SAT

Improve Employee satisfaction

Reduce more than 30% on operational costs

Download your guide for WhatsApp in insurance

Are you solving the challenges ahead and delivering an awesome customer experience for your customers? Download our guide for WhatsApp in Insurance here and discover how to get ready for your future customers today.  

Trusted by clients

Get started with WhatsApp for Insurance

The world of insurance is moving fast. Competition is growing and delivering easily accessible support and seamless customer experience at scale can be challenging. That’s why insurers worldwide are increasingly implementing WhatsApp to streamline their customer experience and improve their customer support. Reach your customer on their preferred channel. Download our full guide on how to get started with WhatsApp in insurance here!

Why insurers ❤️ our InsurTech Platform

Create Effortless Customer Expierence

Insurance companies are constantly looking for new ways to communicate with their customers.
Over the years the insurance industry has come to view WhatsApp as a reliable and cost-effective communication channel.

Create a Customer Journey through WhatsApp

BOOST ENGAGEMENT IN MARKETING, SALES AND SUPPORT

By being available through WhatsApp, or any other asynchronous messaging channel, you make it effortless for your customer. Using a messaging strategy can make a difference during every step
of your customer journey.

Why customers ❤️ to message you

Connect in the channels they like to use the most

As social media and messaging apps have matured into platforms that are used by consumers to communicate with each other on a daily basis, brands have to reinvent their digital customer service  and keep up with the next generation of customer support.

know_how_ot_use_it
They know how to use it

Customers already know how to use it. They can file a claim without having to download a specialized app or log on to a platform they don’t know. 

Easy_sharing
Sharing is easy

Sending a document, sharing a location or taking a photo? Getting information through WhatsApp is easy. The experience of your customer will be seamless and your team will be handling the claim faster.

Available_everywhere
Available everywhere

WhatsApp is already on your customers phone, everywhere they go. They can be sure you’re there whenever they need you.

Fast_respons
Respond fast & efficient

Your customers want answers right away. Bots can handle the first repetitive tasks and work together with your agents to create a seamless customer experience.

Be_proactive
Be proactive

Use WhatsApp to communicate with your customers about claims, weather changes or other events. It will improve customer loyalty while reducing your handling costs.

no_queing
No more queuing for service

Waiting in line for customer support is finally over! With messaging customers and send, relax and reply at their own pace.

Join leading insurance companies like AXA to delivering effortless customer experiences

We’ve already proven our experience
in delivering excellent customer service for different insurance companies. That’s why we let Jef Van In, CEO of AXA Belgium, explain some of their eye-opening results that were achieved by using a messaging strategy: 

 

The continuous analysis of customer requirements shows that people attach great importance to simplicity, comfort and ease of use. A message feature was the logical next step alongside existing communication channels in our customer journey. This became apparent from explicit demand from our customers.

“Sparkcentral is the perfect solution for our messaging-first strategy. In only 4 weeks we were up and running with WhatsApp and the Sparkcentral platform!”

The fact that AXA is able to advise the customer even faster than before has a positive impact on customer satisfaction. Almost 75% of the WhatsApping customers give a top recommendation score of 9 or 10 out of 10 for their overall experience. The added value of WhatsApp has also pushed up the satisfaction score for the call centre to 4.5 out of 5.

Results with WhatsApp in Insurance 📊

3 reasons to start the conversation right away

Improve
CES / NPS / C-SAT

Improve Employee satisfaction

Reduce more than 30% on operational costs

Download your guide here