Lighten the load by using
WhatsApp
in Logistics
We get it. Challenging times drive high volumes of calls, emails and messages. Repetitive questions about deliveries,
rescheduling and complaints can lead to a significant drain on your company’s time, money and resources.
Are you struggling to make your contact center operation cost-effective?
Time to transform your customer experience with messaging, automation and chatbots.
Imagine a world where repetitive questions could be answered automatically, or even better, where questions would be answered before they’re even asked! Sparkcentral’s platform offers a WhatsApp solution that automates and simplifies your contact center operation.
- Let chatbots and AI take care of repetitive tasks
- Deploy a human agent handover for more advanced inquiries
- Let customers choose to deflect their call to a WhatsApp message
- Personalize and keep up with your tone of voice
- Protect your profit margins with an immediate ROI
Why WhatsApp is a game changer for your contact center
The COVID-19 pandemic has changed the way people shop, work, and live. And these changes pose a serious challenge for your logistics company. Adapting to the surge in e-commerce, delivering products on time, and providing excellent customer experience. That’s why you’ll need Sparkcentral’s engagement platform to manage rising volumes of conversations in one simple queue. Features like integrated CRM, bots and automated routing will streamline your contact center in no time.
Wondering why WhatsApp for Business is perfect for logistics? Automation and chatbots are probably exactly what you’re looking for. By automating your daily customer service processes, you’ll stay ahead without losing a personal connection or tone of voice.
Logistic processes that are perfect for automation:
- Track & trace information and notifications
- (Live) Location sharing
- Delivery instructions
- Last-minute preferences
Your goal is to help businesses and get their products to their customers fast and effortless. By being available through WhatsApp, or any other asynchronous messaging channel, you make it effortless for their customers to communicate. That’s why a well-thought-out messaging strategy can make a difference during every step of your customer journey.
Did you know that messaging is far more effective compared to calls or emails? Your agent productivity rises with at least 50%! And while your agents can handle more conversations, chatbots can also handle parts of the conversations without any human interaction. The first and repetitive tasks are done and agents can focus on what's most important: your customers!
The best way to win over your customers hearts? Start with your employees. With messaging, agents can create a personal connection early in your client’s journey. Our platform is voted ‘easiest to use’ by G2 and it’s not without reason. Employees love working with Sparkcentral’s agent desktop. They are happier and more productive, which is definitely a win-win in your contact center operation.
Logistics Success Story
One of Sparkcentral customers – a leading logistics brand – is using IVR-deflection to increase adoption rates of WhatsApp even more! Their customers are given the opportunity to deflect their calls to WhatsApp after waiting in the queue for 2 minutes. By pressing ‘1’they are immediately transferred to a WhatsApp message where they can ask their question. A very cost-effec
Sounds like your CX could use an upgrade?
Schedule a meeting with one of our experts here.
Lighten the load by using WhatsApp in Logistics
We get it. Challenging times drive high volumes of calls, emails and messages. Repetitive questions about deliveries, rescheduling and complaints can lead to a significant drain on your company’s time, money and resources. Are you struggling to make your contact center operation cost-effective? Time to transform your customer experience with messaging, automation and chatbots.
Imagine a world where repetitive questions could be answered automatically, or even better, where questions would be answered before they’re even asked! Sparkcentral’s platform offers a WhatsApp solution that automates and simplifies your contact center operation.
- Let chatbots and AI take care of repetitive tasks
- Deploy a human agent handover for more advanced inquiries
- Let customers choose to deflect their call to a WhatsApp message
- Personalize and keep up with your tone of voice
- Protect your profit margins with an immediate ROI
Why WhatsApp is a game changer for your contact center
The COVID-19 pandemic has changed the way people shop, work, and live. And these changes pose a serious challenge for your logistics company. Adapting to the surge in e-commerce, delivering products on time, and providing excellent customer experience. That’s why you’ll need Sparkcentral’s engagement platform to manage rising volumes of conversations in one simple queue. Features like integrated CRM, bots and automated routing will streamline your contact center in no time.
Wondering why WhatsApp for Business is perfect for logistics? Automation and chatbots are probably exactly what you’re looking for. By automating your daily customer service processes,
you’ll stay ahead without losing a personal connection or tone of voice.
Logistic processes that are
perfect for automation:
- Track & trace information and notifications
- (Live) Location sharing
- Delivery instructions
- Last-minute preferences
Your goal is to help businesses and get their products to their customers fast and effortless. By being available through WhatsApp, or any other asynchronous messaging channel, you make it effortless for their customers to communicate. That’s why a well-thought-out messaging strategy can make a difference during every step of your customer journey.
Did you know that messaging is far more effective compared to calls or emails?
Your agent productivity rises with at least 50%! And while your agents can handle more conversations, chatbots can also handle parts of the conversations without any human interaction. The first and repetitive tasks are done and agents can focus on what’s most important: your customers!
The best way to win over your customers hearts? Start with your employees.
With messaging, agents can create a personal connection early in your client’s journey. Our platform is voted ‘easiest to use’ by G2 and it’s not without reason. Employees love working with Sparkcentral’s agent desktop. They are happier and more productive,
which is definitely a win-win in your contact center operation.
Logistics Success Story
One of Sparkcentral customers – a leading logistics brand – is using IVR-deflection to increase adoption rates of WhatsApp even more! Their customers are given the opportunity to deflect their calls to WhatsApp after waiting in the queue for 2 minutes. By pressing ‘1’they are immediately transferred to a WhatsApp message where they can ask their question. A very cost-effective way to solve queues, avoid abandons and increase their NPS and C-SAT.
Sounds like your CX could use an upgrade? Schedule a meeting with one of our experts here.
Download whitepaper
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Trusted by clients
