One single platform
to manage all your
messaging channels

Digital customer service through asynchronous messaging channels needs a different kind of solution in your contact center. We believe the era of the dominant automated call distribution systems is over. It’s time for the contact center world to start focussing on automated messaging distribution.

Automated Message Distribution Platform

Makes managing interactions easy

Discover the core of Sparkcentral’s solution

How our AMD works

Manage asynchronous workflows

Our Automated Message Distribution (AMD) architecture enables an enterprise to handle customer care on chat, social, and messaging — the key group of digital channels of the future — with a truly asynchronous (session-free) agent workflow.

Increase message throughput

This workflow enables customer service agents to handle vastly more conversations per hour — compared to session-based workflows implemented in most ACDs and chat solutions.

Work at your customer’s pace

Sparkcentral’s asynchronous workflow means customer care teams are able to reply to questions promptly while allowing customers to respond at their own pace without being timed out, having to restart with a new agent, or repeat themselves.

Sparkcentral makes a difference

Create a customer-centric workflow

Manage all channels with one universal queue
Move social conversations from public to private
Bridge IVR and voice to messaging channels
Take live chat to messaging during out-of-office hours
Make proactive notifications responsive
Synchronize web chat with in-app chat

Manage Chat Social Messaging with one Digital Customer Service solution

Trusted by clients

One single platform to manage all your messaging channels

Digital customer service through asynchronous messaging channels needs a different kind of solution in your contact center. We believe the era of the dominant automated call distribution systems is over. It’s time for the contact center world to start focussing on automated messaging distribution. 

Automated Message Distribution Platform

Makes managing interactions easy

Discover the core of Sparkcentral’s solution

How our AMD works

Manage asynchronous workflows

Our Automated Message Distribution (AMD) architecture enables an enterprise to handle customer care on chat, social, and messaging — the key group of digital channels of the future — with a truly asynchronous (session-free) agent workflow.

Increase message throughput

This workflow enables customer service agents to handle vastly more conversations per hour — compared to session-based workflows implemented in most ACDs and chat solutions.

Work at your customer’s pace

Sparkcentral’s asynchronous workflow means customer care teams are able to reply to questions promptly while allowing customers to respond at their own pace without being timed out, having to restart with a new agent, or repeat themselves.

Sparkcentral makes a difference

Create a customer-centric workflow

Manage all channels with one universal queue
Move social conversations from public to private
Bridge IVR and voice to messaging channels
Take live chat to messaging during out-of-office hours
Make proactive notifications responsive
Synchronize web chat with in-app chat

Manage Chat Social Messaging with one Digital Customer Service solution.

Trusted by clients