Meet your e-commerce customers
on their favorite channel

The COVID-19 pandemic has changed the way people shop, work, and live. Driven by new circumstances, consumers are moving away from physical stores to digital shopping. And on top of that, the use of social media and messaging apps skyrocketed! It’s clear that our digital landscape is shifting and brands 
worldwide have to rethink their CX operations. Time to transform your retail customer experience with messaging, chatbots, IVR and agents. Ready to deliver contextual, personalized customer experiences? 

Integrate a QR-code for messaging in your shopping experience.

Manage the rising volume of conversations

Now online sales are booming, so are your calls, emails and messages. That’s why Sparkcentral’s platform is designed for customer contact at scale. No more long queues of calls: give your customers the choice to transfer to messaging or chat. Manage all messages easily in Sparkcentral’s customer engagement platform. Not only do all messages appear in one simple queue, features like integrated CRM, bots and automated routing will streamline your contact center in no time.  

Never miss a conversation (from any channel) ever again

New channels to connect with your customers are popping up every day. Hard to keep up with incoming messages on many different platforms? Sparkcentral offers one simple inbox for all your incoming conversations: whether it's from messaging apps, social media, in-app or website forms. Let autoresponders or chatbots take care of the first interaction and create a seamless human handover. And with automated routing, linking conversations with the right team or person is a breeze. 

Make connections with customers personal again

Now we’re all shopping online, connecting with clients can be a challenge. Make connections with your customers during every touchpoint of their journey, use messaging not only for support but also through marketing and sales. Think about engaging on social media or advising them during their purchasing process. 

Save up on operational costs

Did you know that messaging is far more effective compared to calls or emails? Your agent productivity rises with at least 50%! And while your agents can handle more conversations, chatbots can also handle parts of the conversations without any human interaction. The first and repetitive tasks are done and agents can focus on what's most important: your customers!  

Connect with customers on the channels they love to use.

Manage all incoming messages in 1 easy-to-use platform.

Managing your work and agents easily (from home)

Getting a response fast is key for your customers. Keep your agents on the right track by using our SLA management features. Your agents will be notified when certain conversations need to be handled and you’ll be able to report on your KPI’s easily. 

Happy employees = happy customers

The best way to win over your customers hearts? Start with your employees. With messaging, agents can create a personal connection early in your client’s journey. Our platform is voted ‘easiest to use’ by G2 and it’s not without reason. Employees love working with Sparkcentral’s agent desktop. They are happier and more productive, which is definitely a win-win in your contact center operation.

" Sparkcentral is the perfect platform to create personal connections with customers. Because of our personal approach, we’ve grown from a local Belgium store to an international eyewear brand. We feel that while the world is becoming more digital, it does not mean we can’t be personal anymore. That’s why messaging can definitely be a game changer, for many brands today!"

Eline De Munck, CEO Odette Lunettes

Improve every touchpoint in your
digital customer journey

Every step in your digital journey is an opportunity to make a personal connection with your customers.

Sounds like your CX could use an upgrade?
Schedule a meeting with one of our experts here.

Get a demo

Get your chance to talk to one of our messaging experts! In only 15 minutes you’ll discover Sparkcentral’s most advanced features.

Meet your e-commerce customers on their
favorite channel

We know that customer service requests can be overwhelming right now. Time to transform your retail customer experience with messaging, chatbots, IVR and agents. Ready to deliver contextual, personalized customer experiences?

The COVID-19 pandemic has changed the way people shop, work, and live. Driven by new circumstances, consumers are moving away from physical stores to digital shopping. And on top of that, the use of social media and messaging apps skyrocketed! It’s clear that our digital landscape is shifting and brands worldwide have to rethink their CX operations. 

Manage the rising volume of conversations

Now online sales are booming, so are your calls, emails and messages. That’s why Sparkcentral’s platform is designed for customer contact at scale. No more long queues of calls: give your customers the choice to transfer to messaging or chat. Manage all messages easily in Sparkcentral’s customer engagement platform. Not only do all messages appear in one simple queue, features like integrated CRM, bots and automated routing will streamline your contact center in no time.  

Never miss a conversation (from any channel) ever again

New channels to connect with your customers are popping up every day. Hard to keep up with incoming messages on many different platforms? Sparkcentral offers one simple inbox for all your incoming conversations: whether it's from messaging apps, social media, in-app or website forms. Let autoresponders or chatbots take care of the first interaction and create a seamless human handover. And with automated routing, linking conversations with the right team or person is a breeze. 

Make connections with customers personal again

Now we’re all shopping online, connecting with clients can be a challenge. Make connections with your customers during every touchpoint of their journey, use messaging not only for support but also through marketing and sales. Think about engaging on social media or advising them during their purchasing process. 

Save up on operational costs

Did you know that messaging is far more effective compared to calls or emails? Your agent productivity rises with at least 50%! And while your agents can handle more conversations, chatbots can also handle parts of the conversations without any human interaction. The first and repetitive tasks are done and agents can focus on what's most important: your customers!  

Managing your work and agents easily (from home)

Getting a response fast is key for your customers. Keep your agents on the right track by using our SLA management features. Your agents will be notified when certain conversations need to be handled and you’ll be able to report on your KPI’s easily. 

Happy employees = happy customers

The best way to win over your customers hearts? Start with your employees. With messaging, agents can create a personal connection early in your client’s journey. Our platform is voted ‘easiest to use’ by G2 and it’s not without reason. Employees love working with Sparkcentral’s agent desktop. They are happier and more productive, which is definitely a win-win in your contact center operation.

Improve every touchpoint in your digital customer journey

Every step in your digital journey is an opportunity to make a personal connection with your customers.

Sounds like your CX could use an upgrade? Schedule a meeting with one of our experts here.

Get a demo

Get your chance to talk to one of our messaging experts! In only 15 minutes you’ll discover Sparkcentral’s most advanced features.