Exciting news!
We're joining forces with Hootsuite, global leader in social media management.
Digital Customer Engagement Platform
Customers want to message your brand, let them
Your customers want to reach you on a variety of digital messaging channels, including Social Media, WhatsApp,
Facebook Messenger, WeChat, Google, SMS … and along with your brands website or mobile app. Make your customer experience
effortless by managing all your conversations in our Automated Message Distribution Platform.
Exciting news! We’re joining forces with Hootsuite, global leader in social media management.
Digital Customer Engagement Platform
Customers want to message your
brand, let them
Your customers want to reach you on a
variety of digital messaging channels,
including Social Media, WhatsApp, Facebook Messenger, WeChat, Google, SMS … and along with your brands website or mobile app.
Make your customer experience effortless by managing all your conversations in our Automated Message Distribution Platform.
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One turnkey platform for digital customer engagement using automated message distribution.
Boost your agent productivity with our intuitive and easy to use agent desktop.
Team up with chatbots and use AI to handle conversations at scale fast and efficiently.
Make SLA based customer service possible with our advanced management features.
Plug in the tools and data you already use with our API integration.
Create your Digital Customer Journey through messaging
Boost engagement in marketing, sales and support
Connect with customers on their favorite channels and make your business available when they need it.
Create experiences that span the customer lifecycle across acquisition, engagement and care.
Marketing
Engage with consumers early in their journey. Help them to find what they’re looking for.
Sales
From interactions to transactions. Give advice and answer questions about their purchase.
Support
Satisfied customers are loyal customers. Help your customers when they reach out to you on their preferred channel.
Why our customers ❤️ us
Success stories
Sparkcentral clients are customer-centric, passionate about customer service,
and widely known for exceptional customer experience.
“Technology should enable human connections, but never replace them.”
citizenM does probably not need an introduction. They’re widely known for offering...
Enabling a unified and engaged way of learning through WhatsApp
Aprende Institute is a leading online education platform offering a wide array...
The ultimate key to customer centricity is centralization. That’s exactly what
Careem – one of the most innovative transportation companies in the world...
Why messaging is at least 3 times better
than traditional channels
Curious about the benefits for your customer care team when using messaging channels for SLA based customer service?
We’ll give you 3 reasons to start the conversation right away.
Better for your customer
- Pro-active engagement
- Effortless & fast responding
- Anytime, anywhere
Better for your employee
- Intuitive User interface
- Manage all messaging channels
- Team up with chatbots
Better for your wallet
- Set SLA-based targets
- Increase productivity
- Seamless integrations
Why customers ❤️ to message you
Connect in the channels they like to use the most
As social media and messaging apps have matured into platforms that are used by consumers
to communicate with each other on a daily basis, brands have to reinvent their digital customer service
and keep up with the next generation of customer support.
Sparkcentral Blog
Get up to speed with the latest news
From messaging trends to the latest news in CX: We’ve got you covered.
Take a deep dive into the world of customer experience with our blogs, guides, research and more.
5 ways to direct your customers to WhatsApp
Getting started with WhatsApp? Great! Time to develop a WhatsApp strategy and...
Trends for Customer Care Messaging in 2021
Can’t wait for 2020 to be over? Luckily for you, a new...
What if language wasn’t an obstacle for messaging in customer support?
We know that language has always been a challenge for customer service....
Trusted by clients
Create your Digital Customer Journey through messaging
Boost engagement in marketing, sales and support
Connect with customers on their favorite channels and make your business available when they need it. Create experiences that span the customer lifecycle across acquisition, engagement and care.
Engage with consumers early in their journey. Help them to find what they’re looking for.
From interactions to transactions. Give advice and answer questions about their purchase.
Satisfied customers are loyal customers. Help your customers when they reach out to you on their preferred channel.
Why our customers
❤️ us
Success stories
“Technology should enable human connections, but never replace them.”
citizenM does probably not need an introduction. They’re widely known for offering...
Enabling a unified and engaged way of learning through WhatsApp
Aprende Institute is a leading online education platform offering a wide array...
The ultimate key to customer centricity is centralization. That’s exactly what
Careem – one of the most innovative transportation companies in the world...
Why messaging is at least 3 times better
than traditional channels
Curious about the benefits for your customer care team when using messaging channels for SLA based customer service? We’ll give you 3 reasons to start the conversation right away.
Better for your customer
- Pro-active engagement
- Effortless & fast responding
- Anytime, anywhere
Better for your employee
- Intuitive User interface
- Manage all messaging channels
- Team up with chatbots
Better for your wallet
- Set SLA-based targets
- Increase productivity
- Seamless integrations
“Sparkcentral is one of
the leading vendors when
it comes to seamless
orchestration across
all digital channels"
Why customers 
to message you
Connect in the channels they like to use the most
As social media and messaging apps have matured into platforms that are used by consumers to communicate with each other on a daily basis, brands have to reinvent their digital customer service and keep up with the next generation of customer support.
Sparkcentral Blog
Get up to speed with the
latest news
From messaging trends to the latest news in CX: We’ve got you covered. Take a deep dive into the world of customer experience with our blogs, guides, research and more.
5 ways to direct your customers to WhatsApp
Getting started with WhatsApp? Great! Time to develop a WhatsApp strategy and
Trends for Customer Care Messaging in 2021
Can’t wait for 2020 to be over? Luckily for you, a new
What if language wasn’t an obstacle for messaging in customer support?
We know that language has always been a challenge for customer service.
Trusted by clients
