Get ready for
effortless conversations
with your customers
Easy, efficient, engaged and personalized - Sparkcentral enables
the future of digital
customer engagement in every step of your customer journey.
Make connections with your target audience seamlessly on any messaging channel.
Digital Customer Engagement Platform
Customers want to message your brand, let them
Your customers want to reach you on a variety of digital messaging channels, including Social Media, WhatsApp,
Facebook Messenger, WeChat, Google, SMS … and along with your brands website or mobile app. Make your customer experience
effortless by managing all your conversations in our Automated Message Distribution Platform.
One turnkey platform for digital customer engagement using automated message distribution.
Boost your agent productivity with our intuitive and easy to use agent desktop.
Team up with chatbots and use AI to handle conversations at scale fast and efficiently.
Make SLA based customer service possible with our advanced management features.
Plug in the tools and data you already use with our API integration.
Create your Digital Customer Journey through messaging
Boost engagement in marketing, sales and support
Connect with customers on their favorite channels and make your business available when they need it.
Create experiences that span the customer lifecycle across acquisition, engagement and care.
Marketing
Engage with consumers early in their journey. Help them to find what they’re looking for.
Sales
From interactions to transactions. Give advice and answer questions about their purchase.
Support
Satisfied customers are loyal customers. Help your customers when they reach out to you on their preferred channel.
Why messaging is at least 3 times better
than traditional channels
Curious about the benefits for your customer care team when using messaging channels for SLA based customer service?
We’ll give you 3 reasons to start the conversation right away.
Better for your customer
- Pro-active engagement
- Effortless & fast responding
- Anytime, anywhere
Better for your employee
- Intuitive User interface
- Manage all messaging channels
- Team up with chatbots
Better for your wallet
- Set SLA-based targets
- Increase productivity
- Seamless integrations
“Sparkcentral is one of the leading vendors
when it comes to seamless orchestration
across all digital channels"
Why customers ❤️ to message you
Connect in the channels they like to use the most
As social media and messaging apps have matured into platforms that are used by consumers
to communicate with each other on a daily basis, brands have to reinvent their digital customer service
and keep up with the next generation of customer support.
Sparkcentral Blog
Get up to speed with the latest news
From messaging trends to the latest news in CX: We’ve got you covered.
Take a deep dive into the world of customer experience with our blogs, guides, research and more.
Set service level goals (SLA’s) for your digital messaging channels
LESSONS LEARNED & BEST PRACTICES WITH SLAS IN DIGITAL CUSTOMER SERVICE A SLA Management system is designed to help you define demand, monitor performance,
7 reasons why to start with a messaging strategy today!
Delivering excellent customer experience for prospects and customers? Don’t call. Message! Start by adding conversational channels into your digital customer journey: WhatsApp, SMS, Facebook Messenger,
5 Steps to start with Messaging in your Digital Customer Journey
Digital and mobile messaging are taking over As most customer experience leaders already know, digital care is the future of customer service. And for good
Why our customers ❤️ us
Succes stories
Sparkcentral clients are customer-centric, passionate about customer service,
and widely known for their exceptional customer experience.
“Sparkcentral really helps us engage with the student population of our University. It’s an easy to use and intuitive interface and it integrates seamlessly with our central login system and adding and managing channels is a breeze.”
“The overall experience is very good, we can rely on them. We have an honest relationship and when problems arise, we try to solve it together.”
“I really enjoy how streamlined it is and that since everything comes into one place, it allows agents to be more focused on the work at hand.”
Trusted by clients
Get ready for
effortless conversations
with your customers
Easy, efficient, engaged and personalized – Sparkcentral enables the future of digital customer engagement in every step of your customer journey. Make connections with your target audience seamlessly on any messaging channel.
Digital Customer Engagement Platform
Customers want to message your
brand, let them
Your customers want to reach you on a
variety of digital messaging channels,
including Social Media, WhatsApp, Facebook Messenger, WeChat, Google, SMS … and along with your brands website or mobile app.
Make your customer experience effortless by managing all your conversations in our Automated Message Distribution Platform.
One turnkey platform for digital customer engagement using automated message distribution.
Boost your agent productivity with our intuitive and easy to use agent desktop.
Team up with chatbots and use AI to handle conversations at scale fast and efficiently.
Make SLA based customer service possible with our advanced management features.
Plug in the tools and data you already use with our API integration.
Create your Digital Customer Journey through messaging
Boost engagement in marketing, sales and support
Connect with customers on their favorite channels and make your business available when they need it. Create experiences that span the customer lifecycle across acquisition, engagement and care.
Engage with consumers early in their journey. Help them to find what they’re looking for.
From interactions to transactions. Give advice and answer questions about their purchase.
Satisfied customers are loyal customers. Help your customers when they reach out to you on their preferred channel.
Why messaging is at least 3 times better
than traditional channels
Curious about the benefits for your customer care team when using messaging channels for SLA based customer service? We’ll give you 3 reasons to start the conversation right away.
Better for your customer
- Pro-active engagement
- Effortless & fast responding
- Anytime, anywhere
Better for your employee
- Intuitive User interface
- Manage all messaging channels
- Team up with chatbots
Better for your wallet
- Set SLA-based targets
- Increase productivity
- Seamless integrations
“Sparkcentral is one of
the leading vendors when
it comes to seamless
orchestration across
all digital channels"
Why customers 
to message you
Connect in the channels they like to use the most
As social media and messaging apps have matured into platforms that are used by consumers to communicate with each other on a daily basis, brands have to reinvent their digital customer service and keep up with the next generation of customer support.
Sparkcentral Blog
Get up to speed with the
latest news
From messaging trends to the latest news in CX: We’ve got you covered. Take a deep dive into the world of customer experience with our blogs, guides, research and more.
Our 5 key takeaways from the Garter 2020 Market Guide for Digital Customer Service and Support Technologies
A quick overview on Gartner’s vision on digital customer service in the future? We’ll...
5 Steps to start with Messaging in your Digital Customer Journey
Digital and mobile messaging are taking over As most customer experience leaders already know,...
7 reasons why to start with a messaging strategy today!
Delivering excellent customer experience for prospects and customers? Don’t call. Message! Start by adding...
Set service level goals (SLA’s) for your digital messaging channels
LESSONS LEARNED & BEST PRACTICES WITH SLAS IN DIGITAL CUSTOMER SERVICE A SLA...
Why our customers ❤️ us
Succes stories
Sparkcentral clients are customer-centric, passionate about customer service,
and widely known for their exceptional customer experience.
“Sparkcentral really helps us engage with the student population of our University. It’s an easy to use and intuitive interface and it integrates seamlessly with our central login system and adding and managing channels is a breeze.”
“The overall experience is very good, we can rely on them. We have an honest relationship and when problems arise, we try to solve it together.”
“I really enjoy how streamlined it is and that since everything comes into one place, it allows agents to be more focused on the work at hand.”
Trusted by clients
