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Thought leaders
in WhatsApp
customer service.

At Sparkcentral we enable leading innovative brands to improve
their customer experience and increase their service operations
efficiency. Our product roadmap is focused on being the leading
provider of advanced customer service solutions on WhatsApp
and other asynchronous messaging channels.

Get a demo

Change the way customer service is delivered.

Customer service
SAAS platform for enterprises.

Sparkcentral allows you to manage all your asynchronous messaging channels with human and virtual customer service agents. With a uniquely designed single workflow and performant user interface for your customer service team. The platform of choice for global brands who launch WhatsApp.

Our Platform

ASYNCHRONOUS MESSAGING

Engage with business on all relevant asynchronous messaging channels.

ROUTING & WORKFLOWS

Operationalize sophisticated routing and a highly efficient agent and bot workflow.

API INTEGRATIONS

Integrate into existing enterprise data, applications, and processes.

ENTERPRISE STANDARDS

Massively scalable, secure and industry standard compliant

Our thought leadership

Sparkcentral has become an industry thought-leader that is revolutionizing the way enterprises help and engage customers. Our goal is to inspire and enable amazing customer experiences, and we’re doing this by completely reimagining what enterprise customer service software should look like. We believe it isn’t about embracing new customer service tech to prove that your company is trendy and modern; it’s about meeting your customers where they are.

Adding WhatsApp and other popular communication channels for customer service will add significant value to your business and CX reputation. As a brand you should not be afraid that a WhatsApp channel will only create additional volumes and thus increase your service operations cost. On the contrary we have been able to factually proof that a WhatsApp customer service operation is between 30% to 50% more efficient than phone or email contact center operations. During our Innovation Partnership, we focus on improving your customer experience and increase agent efficiency. On our 12 month innovation journey we pilot a maximum of use-cases on various messaging channels and jointly work with you on designing a messaging first CX strategy.

Perks of the Innovation Partnership Program

We know your customers are ready to start messaging your brand today. With our Innovation Partnership Program in combination with our SaaS CX Platform we will make you an expert and power your service teams so you can start impressing your customers within the first week. We make sure the traffic on your new channels grows gradually, so the big bang does not happen. Also our customer data shows that, with our thoughtful way of working, messaging volumes truly deflect sizeable amounts of traffic from other channels.

How fast can we start?

When our customers launch WhatsApp we firmly recommend them to start with a nimble and dedicated messaging customer service team who will be able to focus on delivering great customer experience on the new service channel. Preparing your team, deployment and on-boarding can easily be done within 1 month from the go decision.

5 Messaging First Strategy Benefits

Improved C-SAT and NPS
Increased customer loyalty
Improved service employee satisfaction
Ability to introduce chatbots
A lower average cost per client engagement

Manage Messaging,Chat,Social, with one Digital Customer Service solution.

Get a demo

Trusted by clients

UNITED STATES

535 Mission Street,
Floor 19
San Francisco, CA 94105

EUROPE

Kempische Steenweg,
311 b1.06
3500 Hasselt, Belgium

Thought leaders
in WhatsApp
customer service.

At Sparkcentral we enable leading innovative brands to improve their customer experience and increase their service operations efficiency. Our product roadmap is focused on being the leading provider of advanced customer service solutions on WhatsApp and other asynchronous messaging channels.

Get a demo

Change the way customer service is delivered.

Customer service
SAAS platform for enterprises.

Sparkcentral allows you to manage all your asynchronous messaging channels with human and virtual customer service agents. With a uniquely designed single workflow and performant user interface for your customer service team. The platform of choice for global brands who launch WhatsApp.

ASYNCHRONOUS MESSAGING

Engage with business on all relevant asynchronous messaging channels.

ROUTING & WORKFLOWS

Operationalize sophisticated routing and a highly efficient agent and bot workflow.

API INTEGRATIONS

Integrate into existing enterprise data, applications, and processes.

ENTERPRISE STANDARDS

Massively scalable, secure and industry standard compliant

Our Platform

Our thought leadership

Sparkcentral has become an industry thought-leader that is revolutionizing the way enterprises help and engage customers. Our goal is to inspire and enable amazing customer experiences, and we’re doing this by completely reimagining what enterprise customer service software should look like. We believe it isn’t about embracing new customer service tech to prove that your company is trendy and modern; it’s about meeting your customers where they are.

Adding WhatsApp and other popular communication channels for customer service will add significant value to your business and CX reputation. As a brand you should not be afraid that a WhatsApp channel will only create additional volumes and thus increase your service operations cost. On the contrary we have been able to factually proof that a WhatsApp customer service operation is between 30% to 50% more efficient than phone or email contact center operations. During our Innovation Partnership, we focus on improving your customer experience and increase agent efficiency. On our 12 month innovation journey we pilot a maximum of use-cases on various messaging channels and jointly work with you on designing a messaging first CX strategy.

Perks of the Innovation Partnership Program

We know your customers are ready to start messaging your brand today. With our Innovation Partnership Program in combination with our SaaS CX Platform we will make you an expert and power your service teams so you can start impressing your customers within the first week. We make sure the traffic on your new channels grows gradually, so the big bang does not happen. Also our customer data shows that, with our thoughtful way of working, messaging volumes truly deflect sizeable amounts of traffic from other channels.