Exciting news!
We're joining forces with Hootsuite, global leader in social media management.

Digital Customer Engagement Platform

Customers want to message your brand, let them

Your customers want to reach you on a variety of digital messaging channels, including Social Media, WhatsApp,
Facebook Messenger, WeChat, Google, SMS … and along with your brands website or mobile app. Make your customer experience
effortless by managing all your conversations in our
Automated Message Distribution Platform.

 

Exciting news! We’re joining forces with Hootsuite, global leader in social media management.

Digital Customer Engagement Platform

Customers want to message your
brand, let them

Your customers want to reach you on a
variety of digital messaging channels,
including Social Media, WhatsApp, Facebook Messenger, WeChat, Google, SMS … and along with your brands website or mobile app.

Make your customer experience effortless by managing all your conversations in our Automated Message Distribution Platform.

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One turnkey platform for digital customer engagement using automated message distribution. 

Boost your agent productivity with our intuitive and easy to use agent desktop.

Team up with chatbots and use AI to handle conversations at scale fast and efficiently.

Make SLA based customer service possible with our advanced management features.

Plug in the tools and data you already use with our API integration.

Create your Digital Customer Journey through messaging

Boost engagement in marketing, sales and support

Connect with customers on their favorite channels and make your business available when they need it.
Create experiences that span the customer lifecycle across acquisition, engagement and care.

Marketing
Step 1
Marketing

Engage with consumers early in their journey. Help them to find what they’re looking for.

Sales
Step 2
Sales

From interactions to transactions. Give advice and answer questions about their purchase.

Support
Step 3
Support

Satisfied customers are loyal customers. Help your customers when they reach out to you on their preferred channel.

Why our customers ❤️ us

Success stories

Sparkcentral clients are customer-centric, passionate about customer service,
and
widely known for exceptional customer experience.

Discover Sparkcentral’s Customer Reviews

Sparkcentral is a leader in for Social Customer Service on G2
Sparkcentral is a leader in for Social Customer Service on G2
Users love Sparkcentral on G2
Sparkcentral is a leader in for Social Customer Service on G2

Why messaging is at least 3 times better

than traditional channels

Curious about the benefits for your customer care team when using messaging channels for SLA based customer service?
We’ll give you
3 reasons to start the conversation right away. 

Better for your customer

Better for your employee

Better for your wallet

Sparkcentral named in the
Gartner Digital Commerce Vendor Guide 2020

Why customers ❤️ to message you

Connect in the channels they like to use the most

As social media and messaging apps have matured into platforms that are used by consumers
to communicate with each other on a daily basis, brands have to reinvent their digital customer service
and keep up with the next generation of customer support.

know_how_ot_use_it
They know how to use it
Easy_sharing
Sharing is easy
Available_everywhere
Available everywhere
Fast_respons
Respond fast & efficient
Be_proactive
Be proactive
no_queing
No more queuing for service

Sparkcentral Blog

Get up to speed with the latest news

From messaging trends to the latest news in CX: We’ve got you covered.
Take a deep dive into the world of customer experience with our blogs, guides, research and more.

Trusted by clients

Create your Digital Customer Journey through messaging

Boost engagement in marketing, sales and support

Connect with customers on their favorite channels and make your business available when they need it. Create experiences that span the customer lifecycle across acquisition, engagement and care.

Engage with consumers early in their journey. Help them to find what they’re looking for.

Marketing

From interactions to transactions. Give advice and answer questions about their purchase.

Sales

Satisfied customers are loyal customers. Help your customers when they reach out to you on their preferred channel.

Support

Why our customers
❤️ us

Success stories

Sparkcentral clients are customer-centric, passionate about customer service, and widely known for their exceptional customer experience.

Discover Sparkcentral’s Customer Reviews

Sparkcentral is a leader in for Social Customer Service on G2
Sparkcentral is a leader in for Social Customer Service on G2
Users love Sparkcentral on G2
Sparkcentral is a leader in for Social Customer Service on G2

Why messaging is at least 3 times better

than traditional channels

Curious about the benefits for your customer care team when using messaging channels for SLA based customer service? We’ll give you 3 reasons to start the conversation right away. 

Better for your customer

Better for your employee

Better for your wallet

“Sparkcentral is one of
the leading vendors when
it comes to seamless
orchestration across
all digital channels"

Why customers ❤️ to message you

Connect in the channels they like to use the most

As social media and messaging apps have matured into platforms that are used by consumers to communicate with each other on a daily basis, brands have to reinvent their digital customer service and keep up with the next generation of customer support.

know_how_ot_use_it
They know how to use it
Easy_sharing
Sharing is easy
Available_everywhere
Available everywhere
Fast_respons
Respond fast & efficient
Be_proactive
Be proactive
no_queing
No more queuing for service

Sparkcentral Blog

Get up to speed with the
latest news

From messaging trends to the latest news in CX: We’ve got you covered. Take a deep dive into the world of customer experience with our blogs, guides, research and more.

Trusted by clients