Retail in 2020: How to excel in customer experience for online shoppers

The COVID-19 pandemic has changed the way people shop, work, and live. Driven by new circumstances, consumers are moving away from physical stores to digital shopping. In the US, for instance, e-commerce is set to grow by almost 20% in 2020 and similar trends are sweeping Europe, China, and other regions. The use of social […]

Set service level goals (SLA’s) for your digital messaging channels

LESSONS LEARNED & BEST PRACTICES WITH SLAS IN DIGITAL CUSTOMER SERVICE A SLA Management system is designed to help you define demand, monitor performance, and review opportunities in your business. By helping you to identify and resolve any issues and weaknesses, an SLA system will ensure that your customers get superior service and support. And […]