Digital Masterclass 2020 

The future of Digital Contact Centers

Missed out on our free Digital Masterclass 2020?
No worries, you can rewatch all of our webinars here. 


Why are ‘asynchronous’ messaging channels a game changer for SLA based customer service?

This is what you’ll learn:

  • Why “asynchronous” communication apps are conquering the entire world.
  • The most popular messaging channels worldwide and their geographical differences.
  • Why some messaging channels are perfectly suitable for SLA based customer service.
  • The business results achieved with messaging customer service.
  • An example of your brand’s “contact us” page in a messaging first world.


Why are chatbots on “asynchronous’ messaging channels great partners for human service reps?

This is what you’ll learn:

  • What are the most common mistakes when launching chatbots?
  • How will you ensure that virtual agents will seamlessly collaborate with human reps?
  • What are the business results you can achieve with relevant chatbots?
  • What are the 3 critical steps to take when launching bots on messaging channels?


Is the omni-channel unified communications contact center team fiction or a reality?

This is what you’ll learn:

  • Differences between synchronous & asynchronous channels.
  • Is omni-channel fiction or reality in your operations?
  • Tips & tricks on how to start your messaging operations.


How different is contact center reporting for asynchronous teams vs synchronous teams?

This is what you’ll learn:

  • Learn all about customer contact reporting.
  • The significant differences in reporting between synchronous and asynchronous teams.
  • Some eyeopening insights from Allyson Boudousquie, Vice President Digital Markets & Product Strategy at Concentrix.


How Sparkcentral enables leading brands to deliver SLA based customer service on various messaging channels (incl. Live Demo)

This is what you’ll learn:

  • How we enable leading brands to deliver SLA based customer service on messaging channels.
  • Take a look into Sparkcentral’s innovation lab and taste the future of our digital contact center technology.

Trusted by clients

1177 Avenue of the Americas,
7th floor New York
New York 10036

Kempische Steenweg,
311 b6.01
3500 Hasselt, Belgium

Trusted by clients

1177 Avenue of the Americas,
7th floor 
New York, 10036

Kempische Steenweg 311 b6.01
3500 Hasselt